Terms of service
GENERAL TERMS AND CONDITIONS
- Scope
1.1 These general terms and conditions (the "GTC") govern the contracts of sales entered into between the Dell Technologies appointed agent operating the www.dellonline.ae store, FTG Electronics Trading LLC, a limited liability company incorporated under the laws of the United Arab Emirates with commercial license number 1207001, and its customers (the "Customer" or "you") purchasing Dell Technologies products (the "Products") sold via the web shop “www.dellonline.ae”(the "Site") operated by FTG Electronics Trading LLC or sold by any other affiliated entity (collectively referred to as “FTG”).
1.2 All intellectual property rights, including trademarks, designs, copyrights, and patents in connection with the Products are owned by Dell Technologies ("Dell"). Further information about Dell Technologies can be found on the Site in the Company information section of the FAQs (https://www.dell.com).
- Conclusion of Contract
2.1 The presentation of the Products and the indications of prices on the Site do not constitute legally binding offers but are non-binding invitations to place an order.
2.2 By clicking "Place Order", the Customer is placing a binding offer to purchase the Products listed in his/her shopping cart (the "Order"). All Orders are subject to acceptance by FTG.
2.3 FTG issues a written acceptance confirmation of Orders (the “Purchase Confirmation”). The formation of a contract of sale between FTG and the Customer (the "Contract") will take place upon the Customer's receipt of the Purchase Confirmation. The Purchase Confirmation shall determine the relevant subject matter and extent of the Contract, also where the Customer paid the Products in advance.
2.4 FTG shall have the right to refuse an Order as well as to cancel or not to carry out confirmed Orders at any time without providing any reasons and with no liability to Customer or any third party. If Customer has already paid for such Products, FTG will refund Customer the full amount (excluding, where applicable, the original delivery charges) without any interests and will not incur further liability to Customer.
2.5 If FTG does not accept an Order within two (2) business days as set forth in Section 2.3, the Order is deemed to have been refused.
2.6 Cancellations of an Order required by the Customer are only valid if confirmed by FTG in writing. Costs already incurred by FTG may be charged to the Customer.
- Price and terms of payment
3.1 Prices payable by Customer are those in the indicated currency and in effect at the time of acceptance of the Order by FTG as set forth in Section 2.3.
3.2 Prices indicated on the Site include value added tax but exclude shipping costs (where applicable) and import duties (where applicable). Further information regarding the shipping can be found on the Site in the shipping, tracking and delivery section of the FAQs (https://www.dellonline.ae/pages/faq).
3.3 FTG reserves the right to change, limit or terminate any special offers or discounts at any time.
3.4 Payments can be made by debit card, credit card, or Apple Pay. Interest free installments are available via Tabby and Tamara. Further information on the methods of payment accepted by FTG can be found on the Site in the Payment, refunds section of the FAQs (https://www.dellonline.ae/pages/faq).
3.5 FTG will charge credit or debit cards upon shipment of the Products ordered. FTG reserves the right to verify credit or debit card payments prior to acceptance.
3.6 In case of default in payment, FTG shall be entitled to suspend all, or parts of, further deliveries to the Customer without further notice until payment has been received or secured.
3.7 FTG shall use all reasonable methods to resolve disputes with the Customer. Should a chargeback dispute occur, the Customer shall promptly comply with all requests for information from FTG.
- Delivery
4.1 Delivery methods and expected delivery time of Products are indicated on the Site in the Shipping, tracking and delivery section of the FAQs (https://www.dellonline.ae/pages/faq).
4.2 Unless explicitly stipulated in writing by FTG, the delivery dates indicated by FTG shall only be non-binding estimates, made to the best of FTG's knowledge.
4.3 FTG shall be entitled to partial deliveries, and the Customer hereby accepts partial deliveries.
4.4 No warranty is being given for all technical data and information regarding the delivery. FTG shall not be liable for any damage which might arise because of deviations thereof.
4.5 Should the Customer notice that at delivery the ordered Products have been damaged during transport, the Customer shall immediately notify the employee of the carrier delivering the Order and contact FTG’s Customer service via email at support@dellonline.ae. mailto:support@delloniline.ae
4.6 It is the Customer’s duty to ensure that the Customer is available to receive the Order delivery. FTG will attempt delivery up to 3 times within 72 hours after the Order is ready to be delivered. If the Customer does not receive the Order after 3 attempts, the Order will be cancelled and the Customer will be automatically refunded (excluding, where applicable, the original delivery charges).
- Risk and retention of title
5.1 Unless agreed otherwise by the Parties, the risk of loss or damage to the Products will pass to the Customer upon formation of the contract between FTG and the Customer.
5.2 All Products will remain the property of FTG until the Customer has paid all amounts owed to FTG in full under any Contract, including any costs. On may register its title in the respective title retention register, if any. Customer may not sell, dispose, or encumber any Products before full title has passed to Customer.
- Returns
6.1 The Customer may cancel a Contract and return any delivered Product to FTG for any reason, provided that Customer notifies FTG in writing within fourteen (14) calendar days of the delivery date.
6.2 To notify FTG about such return request and initiate the return process, the Customer must follow the process as described on the Site in the Returns (https://www.dellonline.ae/pages/returns-centre).
6.3 The Products must be returned to FTG in their original condition, meaning unused, undamaged, clean and in the original packaging.
6.4 Once the Customer has notified FTG about its intention to cancel the Contract and return the Products in accordance with the Sections 6.1 to 6.3 above, any sum debited by FTG (excluding, where applicable, the original delivery charges) will be refunded within thirty (30) calendar days of the receipt of the returned Product at FTG's warehouse.
- Limited Warranty
7.1. For defects resulting from production or material errors, FTG shall provide the customer with a replacement product free of charge. All further warranty or guarantee claims are hereby expressly excluded. The customer’s obligation to inspect the wares and declare any defects, along with the warranty period, are based on statutory regulations. Product information (descriptions, videos, images etc.) does not constitute any guarantee of certain properties. The transfer of warranty claims is excluded.
7.2 To exercise a warranty claim, the Customer must email us at support@dellonline.ae or visit Dell.com All claims will be assessed on a case by case basis. All On products have a lifespan depending on the model, the materials used and the individual use of the product. The warranty does not extend to defects due to damage caused by improper, incorrect or negligent use or changes to the product. Furthermore, the warranty does not extend to defects in products not ordered from the FTG website.
- Limitation of Liability
8.1 FTG shall only be liable for direct damages and only if the Customer proves that FTG, its auxiliaries, or any third parties instructed by FTG, have acted with gross negligence or with unlawful intent. In any event, FTG's liability shall be limited to the purchase prices of the relevant Product under the Contract.
8.2 Any further liabilities of FTG, its auxiliaries, or any third parties instructed by FTG, for damages of any kind, in particular for loss of production, loss of use, loss of orders, loss of profits, or any other indirect or consequential damages, are hereby explicitly excluded.
- Data Protection
9.1 FTG complies with the applicable data protection laws and will use personal data of On’s Customer only as set out in its Privacy Policy (https://www.dellonline.ae/pages/privacy-policy).
- Miscellaneous
10.1 The Contract language is English and the English version shall prevail. Contract documents in a language other than English are provided for informational purposes only.
10.2 FTG may transfer, assign, or sub-contract all or any rights and obligations under these GTC and any Contract. Customer may not sub-contract, assign or otherwise transfer any of its rights or obligations under these GTC or any Contract without the written consent of FTG.
10.3 Failure by FTG to enforce at any time any of the provisions of these GTC shall not in any way be construed as a waiver of such provision, nor in any way affect the validity of the GTC or any right thereunder.
10.4 FTG shall not be liable for its failure or delay in performing its obligations under these GTC in and to the extent that such failure or delay is due to reasons beyond its control (including without limitation floods, storms, fires, earthquakes, pandemics, war, terrorism, governmental restrictions, strikes).
10.5 If any provision of these GTC are found to be invalid, illegal, or unenforceable the remaining provisions shall not in any way be affected or impaired thereby. FTG and the Customer shall agree a replacement provision, which is as close as is legally permissible to the provision found invalid, illegal, or unenforceable, and which achieves as closely as possible the effects of the original provision.
10.6 Customer waives the right to offset any claims against FTG.
10.7 FTG reserves the right to modify these GTC from time to time. The GTC in force at the time the Customer places its Order shall apply.
- Applicable Law and jurisdiction
11.1 Contractual relations covered by these GTC between FTG and the Customer shall be governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. All conflicts and disputes arising, directly or indirectly, under or in connection with the contractual relationship between FTG and the Customer shall be submitted to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
11.3 Any statutory rights which the Customer may have, and which cannot be excluded or limited, will not be affected by these GTCs.
SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Dell Technologies Official Store | United Arab Emirates, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 13 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Dell Technologies Official Store | United Arab Emirates and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 14 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 15 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 16 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 17 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.
SECTION 18 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
TERMS OF USE
Updated August 2025